FAQs

Got Questions? We have answers!

How does this work?

How many boxes will I get?

How do your gift subscriptions work?

What products are in my box?

Can I choose my products?

Can I customize my delivery frequency?

I made a mistake in my submission form. How do I fix it?

Can I change my order?

Can I pause my order?

How do I pay for my order?

When can I expect my order?

How do I reorder?

I made a mistake in my order. Can I change it?

I’m not happy with my order. What can I do?

I haven't received my order. What can I do?

How do I track my order?

When will my tracking information appear?

I have not received my order confirmation yet. What should I do?

Why is my shipment status unchanged?

I emailed your Customer Service team. When should I expect a response?